TERMS
OF BUSINESS
1.
The Spares Group trade under the name "THE SPARES
GROUP". The
officers operate the business in their spare time and without
financial reward. We
operate on a mail order basis and will accept orders by
telephone, post or Email.
Callers
by appointment only please
2.
Please ensure that your order form and payment are sent
to the correct address.
Cheques and postal orders should be made payable to
ADRIAN TYNDALE. Any
over payment will result in the issue of a credit note
voucher, this must be produced when claiming the credit or
purchasing spares. Credit
note vouchers are valid for two years only.
We accept payment by MasterCARD
and
VISA cards,
which include
“DELTA”, “ELECTRON”, “FORTOAK”, “JCB”,
“MAESTRO” and “SOLO” variants.
Members wishing to use this method of payment must
fully complete the last section of The Spares Group Order
Form. Remember to
sign and fill in the total amount in Sterling, with the
cardholders address. Post
to or telephone the Spares Group, giving us the necessary details. Debit/Credit
card information sent by Email is at the senders risk.
Additional order forms may be obtained by post (please
include an SAE) or downloaded from our website.
Debit/Credit card refunds will be credited to the
customers account directly.
3.
ALL PRICES
INCLUDE VAT BUT EXCLUDE POSTAGE, PACKING & INSURANCE, unless
otherwise stated. A
minimum of £3.00 should be added to all orders to cover
postage.
4.
For overseas members and enquiries of a technical
nature, please send a stamped addressed
envelope. It may
be necessary to contact you about your order.
5.
Cheque payments in currencies other than UK pounds will
only be accepted by prior arrangement and will be subject to a
minimum £15.00 surcharge to cover banking charges incurred
processing these payments.
We no longer accept “EuroCheques”.
6. Please use the part numbers in the catalogue when
ordering but do not expect the spares to have the same number
on them.
7. For ex-stock reconditioned items and new spares,
delivery is normally within two weeks.
For reconditioned items this can take six to eight
weeks (please advise if your order is urgent).
In the event of lost or damaged spares, please notify
The Spares Group as soon as possible.
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