TERMS OF BUSINESS

1.         The Spares Group trade under the name "THE SPARES GROUP".  The officers operate the business in their spare time and without financial reward.  We operate on a mail order basis and will accept orders by telephone, post or Email.

Callers by appointment only please

2.         Please ensure that your order form and payment are sent to the correct address.  Cheques and postal orders should be made payable to ADRIAN TYNDALE.  Any over payment will result in the issue of a credit note voucher, this must be produced when claiming the credit or purchasing spares.  Credit note vouchers are valid for two years only.

            We accept payment by MasterCARD and VISA cards, which include 

            “DELTA”, “ELECTRON”, “FORTOAK”, “JCB”, “MAESTRO” and “SOLO” variants.

            Members wishing to use this method of payment must fully complete the last section of The Spares Group Order Form.  Remember to sign and fill in the total amount in Sterling, with the cardholders address.  Post to or telephone the Spares Group, giving us the necessary details.  Debit/Credit card information sent by Email is at the senders risk.  Additional order forms may be obtained by post (please include an SAE) or downloaded from our website.  Debit/Credit card refunds will be credited to the customers account directly.

3.         ALL PRICES INCLUDE VAT BUT EXCLUDE POSTAGE, PACKING & INSURANCE, unless otherwise stated.  A minimum of £3.00 should be added to all orders to cover postage.

4.         For overseas members and enquiries of a technical nature, please send a stamped addressed envelope.  It may be necessary to contact you about your order.

5.         Cheque payments in currencies other than UK pounds will only be accepted by prior arrangement and will be subject to a minimum £15.00 surcharge to cover banking charges incurred processing these payments.  We no longer accept “EuroCheques”.

6.            Please use the part numbers in the catalogue when ordering but do not expect the spares to have the same number on them.

7.            For ex-stock reconditioned items and new spares, delivery is normally within two weeks.  For reconditioned items this can take six to eight weeks (please advise if your order is urgent).  In the event of lost or damaged spares, please notify The Spares Group as soon as possible.